Chính sách bảo mật
Cập nhật lần cuối: 1 Tháng Sáu, 2024
1. Introduction
This privacy policy for ViralView ("we", "us", "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website and use our social engagement mission platform
- Create an account as a creator or user to post or complete missions
- Connect your social media accounts for mission verification and completion
- Engage with us in other related ways, including customer support and platform inquiries
This privacy policy aims to give you information on how ViralView collects and processes your data through your use of our platform, including any data you may provide when you sign up, post missions, or connect your social accounts for mission completion and verification.
If you do not agree with our policies and practices, please do not use our Services.
If you have any questions or concerns, please contact us at support@viralview.vn.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, date of birth, phone number
- Payment Information: Bank account details for withdrawal purposes only (we do not store payment gateway credentials)
- Social Media Profile Information: When you connect social media accounts (Facebook, Instagram, Twitter, TikTok), we collect your public profile information, username, and profile URL
- Identity Verification: Government-issued ID (if required for compliance purposes)
2.2 Information Automatically Collected
- Usage Data: How you interact with our platform, tasks completed, time spent, points earned
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General location based on IP address (not precise GPS location)
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience
2.3 Information from Third Parties
- Social Media Platforms: Profile data, engagement metrics (when you connect accounts via OAuth)
- Payment Processors: Transaction confirmation and status updates
- Verification Services: Identity verification results (when applicable)
3. How We Use Your Information
3.1 Service Delivery
- Create and manage your creator or user account
- Enable mission posting and completion functionality
- Process mission verifications and award points
- Verify mission completion authenticity
- Provide customer support and partnership assistance
3.2 Platform Improvement
- Analyze usage patterns to improve features
- Monitor platform performance and fix bugs
- Conduct A/B testing for optimization
- Develop new features based on user behavior
3.3 Communication
- Send task notifications and updates
- Provide customer support responses
- Send account-related emails (password resets, payment confirmations)
- Marketing communications (you can opt-out anytime)
We Do NOT:
- Sell your personal data to third parties
- Use your data to facilitate artificial engagement schemes
- Share your financial information with external advertisers
- Process data for manipulation of social media metrics
4. Data Storage and Security
4.1 Security Measures
Encryption
All data transmitted is encrypted using SSL/TLS protocols
Database Security
Data at rest is encrypted using AES-256 encryption
Access Controls
Strict employee access policies with multi-factor authentication
24/7 Monitoring
Security monitoring and intrusion detection
4.2 Data Retention
Active Accounts: We retain your data as long as your account is active
Closed Accounts: Data is deleted or anonymized within 90 days of account closure
Legal Requirements: Some data may be retained longer to comply with legal obligations
Backup Data: Backup copies are securely deleted within 180 days
7. Your Rights and Control
Access & Portability
- • View all your personal information
- • Download your data in machine-readable format
- • View complete task and payment history
Correction & Updates
- • Edit your profile information anytime
- • Request correction of inaccurate data
- • Manage notification and privacy settings
Deletion & Restriction
- • Permanently delete your account and data
- • Limit how we use certain data
- • Opt-out of specific data uses
Withdraw Consent
- • Disconnect social media accounts
- • Unsubscribe from marketing emails
- • Manage cookie preferences
To exercise your rights, email us at privacy@viralview.vn. We will respond within 30 days.
16. Contact Information
Response Time: We aim to respond to all inquiries within 5 business days.
By using ViralView, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.